VIP CREDITS

Do VIP Credits expire after 12 months or at the end of the calendar year?

VIP Credits expire 12 months after they appear in your account, not at the end of the calendar year.

What if I have a promotional VIP Credit but want to buy more than just one product or bundle?

In your cart, you can select which product or bundle you would like to use your VIP Credit on and then use your credit/debit card to pay for anything else added to your order. You can also use more than one VIP Credit in your order if you saved up mu

Can I buy extra VIP Credits?

Sorry, at this time you can only buy 1 promotional VIP Credit per month!

I bought a bundle with a VIP Credit, but want to return only 1 item, what will I get back?

If you return only one piece of a two-piece bundle, we can't split up your promotional VIP Credit, so we'll partially refund you in the form of store credit. The exact amount of store credit you'll receive will be based on your returned item's propor

What's the difference between a promotional VIP Credit and store credit?

A promotional VIP Credit unlocks exclusive membership benefits and our best savings when redeemed! VIP Credits can be redeemed for products and bundles up to $80. You may opt to receive store credit on regular returns. If you redeemed a VIP Credit fo

What is a promotional VIP Credit and what can I purchase with it?

VIP Credits can be redeemed for bundles and products up to $80. You can receive a VIP Credit by choosing not to Skip the Month and being charged $49.95 for your exclusive membership benefits. These benefits include a promotional VIP Credit, which unl

When redeeming a promotional VIP Credit, will it automatically be applied to the most expensive thing in my cart?

No, we won't automatically apply anything; the choice is always yours. You choose which bundle/product to buy with your promotional VIP Credit when you shop our site. If you have a VIP Credit, use the toggle in your cart to choose which item or bundl

Can I choose to be charged early for my VIP Credit so I can shop right away?

Yes! You can choose “I Want My VIP Credit Now” on the Account Information page to get access to your exclusive membership benefits immediately, including your promotional VIP Credit.

Am I able to use a VIP Credit on any item under VIP Member price of $80?

You are able to use your VIP Credit on almost all bundles and products under VIP Member price of $80! There are a few exceptions where you will not be able to use a VIP Credit on certain bundles or products that are under VIP Member price of $80.